One Enterprise Quality – Digitize Your QMS

One Enterprise Quality – Digitize Your QMS

A process and data model that integrates the quality functions across the value chain and the quality perspectives from ‘board room to the shop floor’ holds the key to a ‘One Enterprise Quality’ (OEQ) platform. Architected around service oriented principles, this solution would enable different stakeholders to leverage a ‘single source of truth’ and work proactively towards a common corporate quality objective.

A powerful ‘digitized enterprise quality system’ embedded with the toolkit to manage quality projects, reflecting the flavour of the enterprise Quality Operating Systems (QOS), and with the capability of quality knowledge and content management, takes quality to a new strata, transforming it into an ‘end to end process’

Even as organizations take pride in internally branding their QOS, the demand for a Quality Management System (QMS) which integrates ‘manufacturing quality’ with ‘enterprise wide quality’ has been growing. The task has become significantly more complex owing to the fact that there is a proliferation of both enterprise applications and manufacturing ‘point’ applications. Expanding the scope across the extended global supply chain and a multi-country regulatory, process & business environment adds a new dimension to the complexity.

IT can help organizations move up the quality value chain - from necessary (managing regulatory & standards compliance), to desirable (managing quality improvement projects) to aspiration (quality intelligence). What is needed is a common language – an enterprise quality model and a framework for digitization.

Introductory Note – The Evolution of Quality

Quality is not a new concept – however the interpretations have evolved with time. Over the years, people from various organizations in different industries and roles have written about the practice of quality and compliance. There has been a paradigm shift in the way we see quality and regulatory compliance over a period of time. From being independent concepts as ‘product quality’ and ‘service quality’ , the word quality has come to stand for the complete experience of the customer – across the complete customer life cycle (i.e. ownership of product, service, or relationship with the firm) – driving quality to have its roots in the entire value chain.

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