TCS Way of Telecom Assurance

TCS Way of Telecom Assurance

Many Assurance products and solutions are available in the market to address specific aspects of assurance like fault, erformance and so on, aiming at ensuring customer satisfaction. However, there are gaps in assessing the effectiveness of the solutions and their role in ensuring a healthy and satisfied relationship in Telco’s eco-system.

This white paper discusses the TCS Way of Telecom Assurance, a relationship and promise-based paradigm to enhance the experience between various relationships in a Telco eco-system, through commitment to promises. This paper also discusses the TCS way of assessing effectiveness of assurance solution to manage and deliver on those promises.

Introduction

In today’s highly competitive telecom market, launching new products and value added services are not sufficient to grow the market share. The key to sustain business and streamline the revenue flow lies in the service provider’s effectiveness in customer service, the quality and promptness in responding to issues and network faults. In other words, service assurance is very important in today’s Telco eco-system.

Many solutions and/or products are available in the market to address specific aspects of assurance. Any gaps in assessing the effectiveness of assurance solutions and process automation may prevent organizations from getting a complete picture of their business and how it operates. This may result in uncertain and erroneous decision-making. This means that assurance is limited and the business fails to operate at optimum levels.

TCS Way of Telecom Assurance introduces a relationship and promise-based paradigm that takes into account various promises such as security, availability and so on, that may exist between relationships between the stakeholders to prevail a happy situation in the entire organization. TCS Way of Assurance aims at improving the relationship experience through commitment to promises by enhancing the effectiveness of assurance solutions to deliver on the promises. It’s a holistic approach with practical outcomes!

The rationale behind TCS Way of Assurance is to enhance the traditional representation of assurance to bring in focus on relationships, promises, parameters, enablers and categorization. These are explained in detail later in the paper.

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