BPM-Control Elements

BPM-Control Elements

Organizations the world over use Business process Management (BPM) to effectively manage their business processes and thus drive business agility back into the enterprise. But to be able to adapt to the rapidly changing business climate it is imperative to continuously monitor and control the efficiency of the business processes and ensure that they are aligned to the corporate objectives.

Control with regards to business processes is typically associated with risk and compliance management, however to achieve complete control of the business processes factors like KPIs, change and user management, audit trail, workflows for approval and escalation are very critical.

In this paper we look at the different aspects of control with regards to business processes and how a control strategy can address these aspects.

BPM - Areas of Control

The aspects of a business process that need to be controlled differ based on the business needs of an enterprise. Risk and Compliance management is a critical factor in industries like BFS, Energy and Insurance. There are other key aspects of a business process that need to be controlled. Here we look at the different aspects of a business process that need to be controlled:

o Risk and Compliance- Ensure compliance to regulations from internal and external sources
o Key Performance Indicators (KPIs)- Metrics of performance of the business
o Change Management- process for approving changes to the system, access control
o Escalation mechanisms- Alerting in exception scenarios
o Audit Trail- Track the work item from initiation to completion

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