Total Quality Management

Total Quality Management

ABSTRACT

To survive and thrive in today’s cutthroat business world, we are required to implement some quality management program that delivers an edge in productivity, profitability and efficiency. Quality is at everyone’s lips these days because it can make the difference between success and failure in this dynamic world.
This paper includes the general definition of TQM, characteristics of TQM, important techniques such as SPC, Bench Marking, FMEA, etc and case study for placement improvement in Thiagarajar college of Engineering, Madurai.                  
Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in world-class competition and to improve structural, infrastructural, attitudinal, behavioral, methodological, ways of delivering to the end customer. TQM is a planning and management system that focuses and aligns the organization to achieve breakthroughs for customers. This is widely practiced by successful organizations around the world. Analog Devices, Hewlett-Packard, Teradyne and Fortune 500 companies use TQM techniques to narrow business issues and goals down to the important few, gain consensus, and achieve breakthrough improvement in areas that have baffled efforts at incremental improvement.