Current Openings At e4e Healthcare Business Services

Current Openings At e4e Healthcare Business Services

e4e, Bangalore
Job Title : Clearcase Administrator (L2+ Level a must)
Reference ID:
MS –TI02
Total experience : 3 – 4 Yrs
Relevant Exp : 3 – 4 Yrs
Skills Requirement :

* Good Unix knowledge
* L2 CLearcase Admin Knowledge
* L2 Clearcase Multisite Knowledge
* Exposure towards Perl/shell scripting knowledge

Job Profile / Responsibilities :

* Would work with the existing Clearcase team and ensure high degree of customer satisfaction by providing the right solutions
* Develop scripts for automating processes

Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .
Job Title : HPOV SME
Location : Bangalore
Relevant Exp : 3 Yrs
Job responsibilities : As a SME He/ She will be responsible to manage the uptime of the Suites of HPOV tools Like Service Manager, OVO-W, NNM, OVIS / BAC, OVPM. Should be Flexible on timing.

HPOV Suites (OVO, NNM, SM, OVIS) Proficient
Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .


Job Title : Level 1 Tech support for voice/ non-voice support. (Multi skilled)
Reference ID: MS-VM 01
Qualification(s) : Diploma in Computer Science or Grad with GNIIT
Desired Qualification : BE - C.Sc/ E & C, B.Sc - Electronics/C.Sc, GNIIT
Experience : 6 months - 2 years experience in technical support and Up selling
Relevant Exp : 6 months experience hardware related troubleshooting
Skills Required:

* Good Voice Communications skills and Knowledge of Microsoft Windows Operating Systems - NT/XP
* Good understanding of Hardware/ Networking/ Motherboard/ Graphics Card concepts is required

Job Description : TSE needs to handle Voice calls - 25% (Pre-Sales/ Tech Support) and Emails ~75% (Pre-Sales/ Tech Support)

Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .
Job Title : Level 1 Tech and Up-selling skills for voice support
Reference ID: MS –END 01
Qualification(s) : Diploma in Computer Science or Grad with GNIIT
Desired Qualification : BE - C.Sc/ E & C, B.Sc - Electronics/C.Sc, GNIIT
Experience : 6 months - 2 years experience in technical support and Up selling
Relevant Exp : 6 months experience in ISP with Up-selling
Skills Required: Good Voice Communications skills and Knowledge of Microsoft Windows Operating Systems - NT/XP. General understanding of Internet Technologies. Orientation towards troubleshooting, Up selling is a must!
Job Description : TSE needs to resolve customers queries on the products supported, within SLA and with good Customer Satisfaction scores and up-sell 3rd party products
Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .


Job Title : Enterprise level Technical Support Engineer
Reference ID: MS-ES 01
Qualification(s) : Graduates (B.Sc in Electronics, CS, IS only) or Diploma Holders (E&C, CS only)
Desired Qualification : Graduates (B.Sc in Electronics, CS, IS only) or Diploma Holders (E&C, CS only)
Experience : 6 months - 1 year max. No Freshers.
Relevant Exp : Technical Support work experience in BPO, system engineers
Skills Required: System H/W configuration knowledge, Basic OS knowledge, Basic Networking knowledge,Good Communication Skills over phone.

Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .
Job Title : Process Trainer – Sales
Reference ID: iYST01
Location : Bangalore
Desired Qualification : Must have graduation/ post graduation degree.
Experience Required :

* Minimum Overall Experience: (36 – 48) Months / (3-4) Years
* Minimum experience as a Sales trainer: (18 – 24) Months / (1.5 – 2) Years
* Training / BPO Operations experience would be an added advantage

Duties and Responsibilities :

* Responsible for sales training
* Conducting LPNA (Learning & Performance Needs Analysis) for the current employees.
* Develop & Design learning curriculum based on the LPNA and operational requirement
* Maintaining MIS & performance reports
* Should be willing to work in shifts.
* Responsible for performance of new hires as well as current employees

Essentials Skills :

* An assertive, personable self starter who is able to sell to technically competent people who are reasonably aware of their market place, experience of telemarketing, with a broad understanding of the sales process in the training industries.
* A good sense of urgency and good influencing skills demonstrated by proven sales skills in a technical environment.
* A sociable person who enjoys building good customer relationships – able to communicate in multiple channels to build relationships with our existing and new customer base
* Strong communicator with a positive approach to researching and recognizing new business opportunities
* Enthusiasm and energy with ability to self-motivate to meet sales targets IT literate with ability to work with database and internet tools
* Ability to design, deliver and evaluate training for batches of various sizes.
* Knowledge of training and development techniques
* Good interpersonal and written/oral communications skills with the ability to liaise with staff at all levels.
* Good working knowledge of all MS office products and an aptitude for picking up in-house systems.
* Excellent time management, organizational and administration skills
* Excellent Class control skills.
* Recognized certification(s) in the field of computer sciences and facilitation skills would be an added advantage

Verbal / Written Skills :

* Good written Grammar (Conversation Flow and sentence construction)
* Excellent Verbal Communication Skills

Key Competencies / Behavior :

* Ability to work flexibly on own initiative and as part of a team.
* Aptitude and ability to grasp
* Confident and should have a positive attitude
* Willingness to work for at least two-years duration with the organization

Environmental, Physical and Other Requirements :

* Willing to work in shifts, rotating as schedule requires
* The weekly offs may not necessarily fall on the weekend
* The candidate should be willing to work on public holidays/festivals if scheduled/required
* A workday has pre-scheduled break timings. The job requires strict adherence to schedules.
Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .


Job Title : Process Trainer – Technical
Reference ID: iYTT01
Location : Bangalore
Desired Qualification : Must have graduation/ post graduation degree.
Experience Required :

* Minimum Overall Experience: 48 Months / 4 Years
* Minimum experience as a trainer: 24 Months / 2 Years

Duties and Responsibilities :

* Responsible for Technical, Process and Product Training.
* Develop and update contents for Technical, Product and Process training like FAQ’s, training manuals, Presentations, handouts etc.
* Gathering information and identifying essential information needed for satisfying the needs of the Trainees.
* Structuring or classifying multiple pieces of information.
* Organizing information to develop a better approach to Training.
* Attention to detail and accuracy.
* Analyze Training requirements, design to Trainee expectations, and deliver high quality training within committed timeframes
* Preparing reports and analysis for training.
* Preparing Handover and batch release reports for Operations and Transition.
* Strategically work on TNA

Essentials Skills :

* Excellent knowledge on any one of the following domain:
o Windows based Desktop Operating system
o ISP
o Office applications and Security Software
o Wireless and Networking

Troubleshooting the above mentioned would be an add on advantage
* Ability to design, deliver and evaluate training for batches of various sizes.
* Knowledge of training and development techniques.
* Good interpersonal and written/oral communications skills with the ability to liaise with staff at all levels.
* Good working knowledge of all MS office products and an aptitude for picking up in-house systems
* Excellent time management, organizational and administration skills
* Excellent Class control skills.
* Recognized certification(s) in the field of computer sciences and facilitation skills would be an added advantage

Verbal / Written Skills :

* Good written Grammar (Conversation Flow and sentence construction)
* Excellent Verbal Communication Skills

Key Competencies / Behavior :

* Ability to work flexibly on own initiative and as part of a team.
* Aptitude and ability to grasp
* Confident and should have a positive attitude
* Willingness to work for at least two-years duration with the organization

Environmental, Physical and Other Requirements :

* Willing to work in shifts, rotating as schedule requires
* The weekly offs may not necessarily fall on the weekend
* The candidate should be willing to work on public holidays/festivals if scheduled/required
* A workday has pre-scheduled break timings. The job requires strict adherence to schedules.
Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .


Job Title : Tech Support Executive
Reference ID: iYTSE01
Location : Bangalore
Desired Qualification : Bachelor’s Degree or Equivalent. Graduation preferable in IT stream
Experience Required : 6-18 months experience in Voice Based Tech / Semi-Tech Process with an International Call Center.
Desired Training : MCSE / MCDST or any other Computer Diploma (6 months-1 yr) from a reputed training institute.
Essentials Skills :

* English Language including meaning and spelling of words, rules of composition and grammar
* Proficiency with Computers .
* Good working knowledge of Internet


Desired Skills :
Technical Knowledge: MS Applications, Operating systems – Windows XP, Windows Vista, Networking tools, System tools and Hardware
Skills and Ability:

* Good Oral / Written communication skills
* Good Comprehension & Listening abilities
* Logical / Analytical skills
* Problem solving skills
* Strong customer service skills
* Troubleshooting analysis
* Ability to multi task
* Eye for detail
* Typing skills

Personal attributes :

* Empathy
* Ability to handle pressure situations
* Resilience & Flexibility
* Learning and knowledge enhancement
* Drive & Persistence
* Interpersonal Skills and Teamwork
* Willing to work in shifts
Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .


Job Title : Customer Service Representative: French
Reference ID: Ob_F01
Location : Bangalore
Desired Qualification : Any Graduate
Experience Required : 1 to 3 years
Essentials Skills :

* Good communication & customer service skills
* Good knowledge of computer systems and internet use
* Ability to respond to notifications quickly (self starter)
* Language – French & English must
* Comfortable working in shifts as it's 24x7 Operations and there will be rotational shifts
Interested candidates can e-mail their resumes to careers_india@e4e.com or fax to + 91 80 6618 3304 .


Job Title : Customer Service Representative: English
Reference ID: Ob_E01
Location : Bangalore
Desired Qualification : Preferable: Commerce Graduate with experience in BFSI sector
Experience Required : 1 to 2 years
Essentials Skills :

* Good communication & customer service skills
* Good knowledge of computer systems and internet use
* Ability to respond to notifications quickly (self starter)
* Language – English must
* Comfortable working in shifts as it's 24x7 Operations and there will be rotational shifts

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