Short Term Courses Enhancing Organizational Performance and Competitiveness through TQM At IIT Kharagpur

Short Term Courses Enhancing Organizational Performance and Competitiveness through TQM At IIT Kharagpur

Date: March 07-11, 2011

Organized by
Department of Industrial
Engineering and Management
Indian Institute of Technology Kharagpur
Kharagpur 721 302, INDIA

Objectives of the Programme

The objective of this programme is to provide middle
and senior level managers of manufacturing and service
organizations an in-depth understanding of structural and
implementation issues to enhance the overall
performance and competitiveness of their organizations.

Develop awareness and appreciation of various
quality management factors leading to
organizational performance and competitiveness.

Enable industry practitioners to understand
complexities involved in implementation of
TQM principles.

Enable managers to understand their competitive
priorities and importance of quality.

Sensitize on role of culture, motivation,
employee participation, employee empowerment
and role of top management in the deployment of
quality.

Topics Covered

Relevance of TQM in constantly
changing industrial and business
environment.

Five ‘pillars’ of TQM: Product,
Process, Organization, Leadership,
Commitment

Quality related issues in
manufacturing and service
organizations

Quality Management Concepts: Deming,
Juran, Crosby, Taguchi, QMS

Quality Management: Practices, Tools
and Techniques (QFD, Benchmarking,
QMS, ISO 9000, QS 9001 and others )

Employee empowerment and TQM

Financial performance and TQM

Who Should Attend

This programme is intended for
middle level and senior managers in
manufacturing and service organizations
requiring an in-depth understanding of TQM
practices and implementation principles for
enhancing functional and operational
performance and organizational
competitiveness.

Programme Schedule
9 am to 5 pm with 2-hour lunch break on each
day.

Methodology
Lecture sessions, Discussions, Exercises, Case
Studies

Application and Fee

The interested candidates are
requested to communicate their applications to
one of the coordinators by filling in the
Registration Form provided with the brochure.
The total number of seats is restricted to 30.
The participants will be selected on first-cumfirst-
served basis out of the eligible candidates.
The fee for the five-day programme is
Rs. 20,000 per candidate. Payment is to be
made through bank draft drawn in favor of
‘CEP-STC, IIT Kharagpur’ payable at
Kharagpur. The course fee includes course
materials and participants fee and includes
boarding and lodging for the participants.

Accommodation

The course will be held at IIT
Kharagpur, Kharagpur 721302, West Bengal,
India. The candidates will be provided with
single bed accommodation in institute guest
house.

Address for Communication

All queries regarding the course may be
addressed to:

Prof Jitesh Thakkar
Principal Coordinator, Department of Industrial
Engineering and Management, IIT Kharagpur,
West Bengal 721 302
Tel: 03222-281830
Mobile: +91-8001438700
E-mail: jt@iem.iitkgp.ernet.in

Prof P K Ray
Coordinator, Department of Industrial
Engineering and Management, IIT Kharagpur,
West Bengal 721 302
Tel: 03222-283742
Fax: 03222-282272/ 255303
E-mail: pkr@vgsom.iitkgp.ernet.in

Why this programme

Conduct a self-assessment on following issues
before you plan to participate in this training
programme:

Now that you are in charge, are you
shocked to learn that all the rules have
changed?

Command and Control has been replaced
by Contradiction and Chaos.

Employees are not told what to do
anymore.

Now, you influence their choices and
assist them in reaching goals.

You do not direct; you win the team over
to your point of view.
The pursuit of Excellence is, or should be, an
objective of all organizations. The main aim of
quality management systems is to achieve good
management control resulting in improved quality of
organization’s products and/ or services. This
programme offers a full implementation package and
operational guidelines for Integrated Quality
Management Systems including an initial assessment
of the existing organizational system, creating
environment for TQM, issues specific to functional
and organizational leadership, employee
empowerment, linkage between financial
performance and TQM, and Employee relationship
in TQM. As a management concept coined by W.
Edwards Deming, the basis of TQM is to reduce the
errors produced during the manufacturing or service
process, increase customer satisfaction, streamline
supply chain management, aim for modernization of
equipment and ensure workers have the highest level
of training. It is a comprehensive, organization-wide
effort to improve the quality of products and
services, applicable to all organizations.
To respond to these challenges, this programme
will assist industry professionals in critically
evaluating their own processes and functional
domain and develop a complete implementation
plan. In order to see a stage-wise implementation of
TQM, this programme will address few important
issues:

How centralization vs decentralization affects
the implementation of TQM?

How functional interface requirements can be
satisfied to see organization-wide application
of TQM principles?

How accountability and authority issues can be
resolved?

Would you achieve the goal of employee
empowerment through TQM?

How is TQM related to financial performance?
Academicians with proven knowledge, industrial
experience, and demonstrable ability in teaching,
consultancy, research, and training in the field of quality
management and related areas will handle sessions and
case-based real-life problems solving exercises in the
training programme.
Please note that this programme intends to
highlight a completely different approach towards
implementation of TQM concepts in an organization.
In view of TQM being explained in several ways, one
may find extreme difficulties in consolidating TQM
concepts and implementing them in an organization.
A realistic and clearly planned integrated
implementation framework is what is essential for
reaping maximum benefits of TQM. This programme
is primarily designed to meet this purpose.

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